Clear, human help

FoilFox Support

Tell us what you were trying to do, what happened instead, and where you saw it. We will use that context to help without asking you to repeat the whole story.

Contact FoilFox

Email support@foilfox.cards. If your email app does not open, copy that address into a new message.

What to include

• Account or collection: the device type and the last action you completed. For account-specific help, write from the email address associated with your FoilFox account.
• Scanner: the card name, set, collector number, language, and what FoilFox proposed. A screenshot is useful after you remove unrelated personal information.
• Reservation or seller order: the eight-character order reference shown in FoilFox and whether you are the buyer or seller.
• Technical problem: iPhone or Android device model, operating-system version, FoilFox version, and the exact error message.

Protect your information

Do not send passwords, sign-in codes, payment-card numbers, bank details, tax identifiers, identity documents, or full camera-roll images. FoilFox support will not ask for your Google or Apple password.

Privacy and data requests

You can manage collection exports and account deletion inside FoilFox. For access, correction, privacy, or deletion help, email us from the address associated with your account so we can verify the request.